Surcharges

The list of surcharges below includes the most common surcharges that may apply to your consignments.

The surcharges are show exclusive of GST and are subject to change at any time without notice.

S.NODescriptionSurcharge (AUD)
1 Remote Area Delivery $10.00 or $0.20/kilo for domestic shipments
2 Dangerous Goods in Excepted Quantities
$7.00
5Lithium Batteries Section II (PI966, PI969)$7.00
6 Lithium Batteries Section II (PI967, PI970) No Charge
7 Lithium Batteries Section I, II (PI965)
$120.00
8Over Weight Piece$58.00 international per AWB.
9Over Sized Piece$58.00 international, per AWB
10Over Handled Piece$116.00 international, per AWB
11Address Correction15.00 international, $7 domestic
12Elevated Risk$30.00
14Restricted Destination$40.00

Elevated Risk

A surcharge is applied when shipping to a destination country and operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, South Sudan, Syria and Yemen.

Restricted Destination

A surcharge applies when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council. Countries in scope: Central African Republic, Democratic Republic of Congo, Eritrea, Iran, Iraq, North Korea, Libya, Somalia, Sudan, Syria, and Yemen. 

Over Sized Piece

A surcharge is applied when any piece has a single dimension in excess of 120cm, or when any pallet has a base dimension in excess of 120cm.

Over Weight Piece

A surcharge is applied when any piece in a shipment has a scale weight in excess of 70kg.

Non-Stackable Pallet

A surcharge is applied when any pallet in a shipment cannot be stacked, either on request of the Shipper or by nature of the shape, content or packaging of the goods on the pallet.

Remote Area Delivery

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. Download Remote Area Locations: http://www.dhl.com.au/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf

Lithium Batteries

A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 965 to 970, Section II. Any shipment containing lithium batteries that are known or suspected of being defective or damaged will not be accepted.

Address Correction

A surcharge is applied per shipment when the destination address provided by the Shipper is incomplete, outdated or incorrect. The delivery may still be completed once the correct address has been determined.

A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations. Such dangerous goods are restricted to single piece shipments that weigh no more than 30kg and are accepted from approved Shippers only.


Customs related Surcharges

Customs ServiceHow We ChargeAdditional Charge
Advance PaymentPer shipmentAUD 20.00 or 3% of the credit advanced, if higher
DisbursementsPer shipmentAUD 35.00
Export DeclarationPer shipmentAUD 10.00
Broker NotificationPer shipmentAUD 15.00

Broker Notification

At the customer’s request, the clearance paperwork is transferred to an independent broker to handle customs clearance. We resume the delivery to the final destination once the clearance is completed but we are subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Advanced Payment

An administrative charge is applied to any import of a non-document shipment for which we advance to Customs any duties, taxes or regulatory charges and then collects the same amount from the non-account holder at the time of delivery. We assume the risk of non-repayment by the Receiver, for which the charge is applied based on the credit advanced, subject to a standard minimum.

Disbursement

An administrative charge is applied to any import of a non-document shipment for which we advance to Customs any duties, taxes or regulatory charges and then invoices the account holder for the same amount. The charge is based on the credit advanced, subject to a standard minimum, and appears as a separate line item on the duty invoice.

NOTE:Additional charges for Customs Services may apply in certain countries.
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